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Washing machines come in various loading capacities. Plus, load capacity changes depending on the selected programme. You should avoid loading your appliance beyond its capacity, as overloading may cause it not to operate properly.

To learn more about your washing machine's load capacity, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.

Altus washing machines are designed to detect unbalanced loads and lower the spin speed accordingly. To avoid unbalanced loads, wash bulky items like blankets with at least one other heavy item like a big towel or another blanket.

It’s not a good idea to wash your white and coloured laundry together.

Dark and brighter colours can bleed into other laundry and permanently tint your whites, even if washed in cold water. Sorting your laundry into whites, lights and darks and using appropriate detergent and washing temperatures will help your clothes keep their colour and prolong their lifespan.

It’s important to use the correct amount of washing detergent as too much or too little will decrease washing performance. The right amount of detergent can vary based on your wash cycle selected, amount of washing and water temperature used. Over-sudsing with front load washers can be caused by using too much detergent, reducing the amount of detergent used will limit the chance of an over-sudsing error.

Using too much or too little detergent will decrease washing performance. Refer to the detergent packaging for advice on the right amount of detergent to use. You may need to increase the dose depending on the size of the load and the water hardness level in your area. Follow the detergent manufacturer’s instructions.

Your washing machine needs to stand level and balanced on its feet to function properly. Try rocking the appliance from side to side or back and forth. If it’s rocking a lot, your flooring or appliance's feet may be uneven.

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your washing machine and finding the lock nuts on the feet. Loosen them and turn the feet clockwise or anti-clockwise, until they’re firmly in contact with the floor. Tighten all lock nuts again by hand.

This means that the child lock is activated. You can’t make any changes to programmes, temperature, speed or additional functions while the lock is active.

To deactivate the child lock, press the first and second additional function buttons simultaneously for three seconds while any programme is running. The lights on the buttons will flash while you do so.

You can also switch the programme selection knob to the On/Off position when no programme is running to deactivate the lock.

The procedure to activate/deactivate the child lock may vary depending on your model. If the procedures described above do not work, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.

If you want your washing cycle to end at a later time, you can delay the start or set an end time to the selected programme (depending on the model of your appliance). This is especially useful if the electricity or water cost is lower during specific hours of the day.

To set a delayed programme, load your washing machine and select the programme along with the additional functions you need. Press the End Duration/End Time (whichever is available on your control panel). You can now set when you want the washing process to finish and start your washing machine as usual. You can cancel the delay function by turning the appliance off and on again.

For Altus washing machines with Delayed Start buttons on their panels, you can set up a delay to the programme start. Load your washing machine and select the programme and additional functions as usual. Set the starting time by pressing the Delayed Start button (or the Delayed Start + or - buttons, if available). You can now start your washing machine. If you want to cancel the countdown and start the washing immediately, press the start button and decrease the time left until it reaches 0. Pressing the start button again will begin the programme as usual.

If the panel has the Time Delay button with the numbers 3, 6 and 9, this means that you can set when you want the washing process to begin. A 3-hour delay is selected when the button is pressed once. If you press the same button again, a delay of 6 hours is selected. If pressed once more, the programme will begin in 9 hours. If the Time Delay button is pressed one more time, the delay function will be cancelled. After selecting the delay time, you can push start and the programme will begin after the set delay.

If the above descriptions don't work for your washing machine, consult your user manual. If you're having trouble finding your manual, dowload it on the product page.

You can place your washing machine anywhere with access to plumbing. It’s fine to use your washing machine in the garage, as long as temperatures do not fall below freezing.

Every Altus washing machine has a unique serial number. It's located on the frame just inside the door.

For more information on where to find your serial number head over to our find Serial Number page.

It’s recommended that you clean your appliance’s pump filter every three months or when it’s clogged. This filter is installed to catch foreign items like buttons or coins, and to prevent these items from entering the drain hose. It’s located at the bottom right-hand corner of your machine.

If the first and second additional function buttons blink three times when you rotate the programme selection knob, then the child lock is activated. You can’t make any changes to programmes, temperature, speed or additional functions while the lock is active.

To deactivate the child lock, press the first and second additional function buttons simultaneously for three seconds while any programme is running. The lights on the buttons will flash while you do so.

You can also switch the programme selection knob to the On/Off position when no programme is running to deactivate the lock.

Activating and deactivating the child lock might change depending on your model. If the above button configurations do not work, consult your user manual. If you’re having trouble finding your manual, download it on the product page.

Your washing machine’s motor may make humming or whirling sounds while the drum is spinning. If you’re only hearing these sounds while your appliance is draining, there could be a problem with the drain hose.

The drainage hose removes water from the drum. It shouldn’t be bent or clogged. Check the hose and unclog or straighten it if necessary.

If your appliance isn’t operating normally while making this noise, contact an Authorised Service Agent. 

If the sound is rhythmic, the cause can be an unbalanced load or a foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside. Remove foreign objects or add other items like towels to balance the load without exceeding the appliance’s capacity.

These noises can also be caused by the appliance bumping against its hoses at the back, a wall or a cabinet. Check that the hoses are securely in place and that the appliance hasn’t moved from its original position.

Lastly, check that the appliance is standing level and balanced on its feet. Try rocking your washing machine from side to side or back and forth. If it is wobbling too much, your flooring or the appliance's feet may be uneven.

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your washing machine and finding the two front feet. Turn the feet clockwise or anti-clockwise, until they are firmly in contact with the floor.

If your appliance isn’t operating normally while making this noise, contact an Authorised Service Agent.

These sounds are normal while your appliance is draining the water left in the drum. It will stop when all the water is extracted.

If your appliance isn’t operating normally while making this noise, contact an Authorised Service Agent.

If the sound is rhythmic, the cause can be an uneven load or a foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside. Remove foreign objects or add other items like towels to balance the load without exceeding the appliance’s capacity.

These noises can also be caused by the appliance bumping against its hoses at the back, a wall or a cabinet. Check that the hoses are securely in place and that the appliance hasn’t moved from its original position.

Lastly, check that the appliance is standing level and balanced on its feet. Try rocking your washing machine from side to side or back and forth. If it is wobbling too much, your flooring or the appliance's feet may be uneven.

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your washing machine and finding the two front feet. Turn the feet clockwise or anti-clockwise, until they are firmly in contact with the floor.

If your appliance isn’t operating normally while making this noise, contact an Authorised Service Agent.

These sounds are normal while your appliance is filling with water. It’ll stop after a while.

If your appliance isn’t operating normally while making this noise, contact an Authorised Service Agent.

It’s normal to hear a clunking noise as your washing machine shifts from one stage to another, such as from agitation to spinning. In this case, a clunking sound is normal and not a malfunction.

If the sound is rhythmic, the cause may be a heavy item or foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside to remove the object.

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

It’s normal for your washing machine to make noises during operation.

If you feel that the noises are too loud or unusual, or if the appliance isn’t operating normally while making this noise, contact an authorised service agent.

Every clothes dryer has a lint filter that needs cleaning after every drying cycle.

The condunser tumble dryer will have an additional filter called the condenser. This filter needs to be cleaned periodically or when the filter drawer cleaning warning symbol lights up (if available).

When the door isn't sealed properly, your tumble dryer may leak water. To prevent this, check the inner surfaces of the door and clean any lint that has accumulated on the seals. You can wipe the seals with a soft damp cloth.

If you hear a scraping sound, check the drum for foreign objects and remove them.

If your appliance isn't operating normally, contact an Authorised Service Agent.

If your appliances is new or hasn't been used in a while, it's normal to hear a rumbling noise for a few minutes.

If the sound is loud and continuous, the rollers that help turn the drum may be worn out. If you suspect this to be the case or if the appliance isn't operating normally while making this noise, contact an Authorised Service Centre

This means that the child lock on your tumble dryer is active.

To deactivate the child lock, press the sound notification/buzzer button and the start / pause / cancel / end duration button simultaneously for three seconds while any programme is running. The lights on the buttons will flash while you do so.

You can also switch the programme selection knob to the On/Off position while no programme is running to deactivate the lock.

The procedure to activate/deactivate the child lock may vary depending on your model. If the procedures described above do not work, consult your user manual. If you're having trouble finding your manual, download it on the product page.

If you want your drying cycle to end at a later time, you can delay the start or set an end time to the selected programme (depending on the model of your appliance). This is especially useful if the electricity or water cost is lower during specific hours of the day.

To set a delayed programme, load your tumble dryer and select the programme along with the additional functions you need. Press the End Duration/End Time (whichever is available on your control panel). You can now set when you want the drying process to finish and start your tumble dryer as usual. You can cancel the delay function by turning the appliance off and on again.

For Altus tumble dryers with Delayed Start buttons on their panels, you can set up a delay to the programme start. Load your tumble dryer and select the programme and additional functions as usual. Set the starting time by pressing the Delayed Start button (or the Delayed Start + or - buttons, if available). You can now start your tumble dryer. If you want to cancel the countdown and start the drying immediately, press the start button and decrease the time left until it reaches 0. Pressing the start button again will begin the programme as usual.

If the panel has the Time Delay button with the numbers 3, 6 and 9, this means that you can set when you want the drying process to begin. A 3-hour delay is selected when the button is pressed once. If you press the same button again, a delay of 6 hours is selected. If pressed once more, the programme will begin in 9 hours. If the Time Delay button is pressed one more time, the delay function will be cancelled.

After selecting the delay time, you can push start and the programme will begin after the set delay.

Tumble dryers require a well ventilated, dust-free environment to function properly. We do not recommend using your tumble dryer in the garage.

Every Altus tumble dryer has a unique serial number. It's located on the frame just inside the door.

For more information on where to find your serial number head over to our find Serial Number page.

Your tumble dryer needs to stand level and balanced on its feet in order to function properly. Try rocking the appliance from side to side or back and forth. If it’s rocking a lot, your flooring may be uneven or there may be a problem with the adjustment of your appliance’s feet. Use a spirit level to check its balance.

To adjust the feet, reach under the appliance and find the lock nuts on the feet. Loosen them and turn the feet clockwise or anti-clockwise, until they’re firmly in contact with the floor. Tighten all lock nuts again by hand.

Opening your dishwasher's door mid-cycle isn't recommended. If you do, dependig on what stage of the programme your dishwasher's at, hot water or steam will escape from the appliance, which might cause serious injury. It's best not to open your dishwasher's door while the appliance is running.

Rinse aid is an agent which assists you to get the best washing and drying performance from your dishwasher. Rinse aid disperses water from the surface of your dishes during the final rinse and helps with the drying process. It prevents water droplets from drying on your dishes and leaving water marks.

When the rinse aid light on your dishwasher comes on, it's time to refill. The rinse aid reservoir is located on the inside of your dishwasher's door, next to the detergent reservoir. Open the cover of the reservoir, pour in the rinse aid until the reservoir is full and close the cover.

If you want your dishwasher to finish its cycle at a later time, you can delay the start or set an end time to the selected programme on your dishwasher (depending on the model of your appliance). This is especially useful if the cost of electricity or water is lower at specific times of the day.

To set a delayed programme, load your dishwasher and select the programme along with any additional functions. Press the Time Delay function button to set when you want your appliance to start. Close the door of your appliance. Once the time delay has ended, the selected programme with start automatically. While the Time Delay function is active, you cannot make changes to the washing programme, additional functions or the delay period.

To cancel the Time Delay function, hold the Programme Selection/Programme Cancel buttons simultaneously for three seconds. Then wait for the draining process to finish.

Be sure to use detergents that are specifically for dishwashers. There are three types of dishwasher detergent:
- Granular or powder detergents
- Tablets or gel packs
- Liquid or gel detergents

Don't use dish washing liquid, hand soap, bleach, vinegar or any other chemicals under any circumstances as these products reduce your dishwasher's performance, cause metal pieces to rust, and may even shorten the lifespan of your appliance.

Check the manufacturer's instructions before putting an item in the dishwasher. Unfortunately, not all items have this information on their labels.
As a rule, avoid putting utensils that have stick-on parts, hand-painted dishes or porcelain items with gold or silver details in the dishwasher. Also, aluminium or aluminium-coated pots and pans can cause corrosion in your glassware.

Here is a list of common kitchenware that you should avoid washing in the dishwasher:
- Cast iron
- Crystal
- Hand-blown and hand-painted glass
- Wooden utensils
- Non-stick pans
- Copper pans
- Soft plastic
- Aluminium utensils
- Displosable aluminium
- Gold-plated dishes
- Insulated mugs
- Anything with adhesives
- China (hand-painted or antique)
- Hand-painted ceramics/stoneware
- Enamel
- Pewter

Every Altus dishwasher has a unique serial number. It's located on the right-hand side of your appliances door frame.

For more information on where to find your serial number head over to our find Serial Number page.

You may be loading your dishes incorrectly or overloading your dishwasher. Make sure all your dishes are tilted properly and that they're not touching each other or the moving parts of the dishwasher.

If you don't load your dishes properly in the dishwasher, water sprayed during the wash cycle might cause dishes to strike against, scratch or even break each other.

If the problem continues, contact an Authorised Service Agent.

These noises generally occur in the water pipes. The force of incoming water can cause the pipes to rattle as the dishwasher waster valve closes. This effect is known as 'water hammer' and is a household plumbing issue. Also, check to see whether the hoses at the back of the appliance are banging against it.

If the sound is too loud or if you think damage is being caused to your walls or water pipes, seek the help of a qualified plumber.

It's normal to hear a clicking noise as your dishwasher goes through a cycle. The clicking sound is either coming from the electronic control panel or from the time. This is not a malfunction.

If the sound is rhythmic, the cause may be an item inside the dishwasher tub. If you suspect this to be the case, stop the appliance and drain the water inside to remove the object.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

It's normal to hear a clunking noise during the washing cycle. The detergent dispenser will make this sound while it's lid is opening. This isn't a malfunction and will occur about halfway through a wash cycle.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

It's normal to hear a humming noise as your appliance is operating. Dishwashers have many parts such as the drain pump that hum audibly. This is not a malfunction.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

If the sound is continuous, it might be coming from the spray arms hitting your dishes. Stop your appliance and rearrange the dishes so that the spray arms can rotate freely. Check that no items are restricting the movement of the spray arms before you start your appliance.

If the sound occurs every cycle, run your dishwasher empty. If the problem persists, contact an Authorised Service Agent.

Some of yourdishes may be moving inside your appliance. This isn't necessarily a problem, but if you think that some items may get damaged, stop your dishwasher and rearrange the dishes.

If the sound occurs every cycle, run your dishwasher empty. If the problem persists, it might be coming from the motor. In this case, contact an Authorised Service Agent.

Your dishwasher drains and refills several times during a cycle. As it drains, the drain pump makes a snapping sound. This is normal and occurs several times during a cycle.

The sound could also be coming from the detergent dispenser lid if it has a hinged mechanism. When you're opening thedoor, you may a snap as the lid is set free.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

It's normal to hear a squealing or a rattling pump noise if your dishwasher is new. New dishwashers make this sound because they don't have any water in them. This isn't a malfunction and may also occur if you haven't used your dishwasher for a while.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

It's normal to hear a swishing noise during the wash cycle. It's the sound of the spray arms releasing water inside the tub. This isn't a malfunction and will occur several times throughout a wash cycle.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

It's normal to hear a whining noise during a cycle. The pump motor makes a whining sound while it's functioning. This is not a malfunction.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

Many decorated porcelain, glassware and chinaware items aren't dishwasher safe. Paint, prints or etchings on these items may become discoloured or be washed off in the dishwasher.

Check the manufacturer's instructions on such items to see if they're dishwasher safe.

It's normal for your dishwasher to make noises during operation.

If you feel that the noises are too loud or unusual, or if the appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

Altus dishwashers come with a 1.5 m drain hose.

Your dishwasher needs to stand level and balanced on its feet to function properly. Try rocking the appliance from side to side or back and forth. If it is wobbling too much, your flooring or the appliance's feet may be uneven.

Use a spirit level to check the appliance's balance. If its off, adjust the feet by reaching under the appliance and finding the lock nuts on the feet. Turn the feet clockwise or anticlockwise, until they are firmly in contact with the floor. Tighten all lock nuts again by hand.

It's recommended that you clean your dishwasher's drain filter once a month to avoid bad odours. It's located at the bottom of your dishwasher's tub.

To clean the drain filter, pull the bottom rack out of your dishwasher. Remove the filter from the bottom of the appliance by pulling it upwards, then wash it under the tap.

The oven light is a special bulb that can resist high temperatures. Before replacing it, make sure that your oven is off and cool. Consult your user manual to locate the bulb. If you're having trouble finding your manual, download it from the product page.

Remove the lamp cover and the bulb by turning them anti-clockwise. Replace light bulb with the same type as specified in the user manual. Secure the bulb in position by turning it clockwise. Replace the cover and turn it clockwise too.

It's normal for your oven to make a humming noise while it's running or right after you've switched it off. This is the sound of the automatic cooling fan which helps cool the oven and it's electrical controls. The fan will run for a while after the oven has been turned off. It'll stop automatically when the oven has cooled down.

If your appliance isn't operating normally while making this noise, contact an Authorised Service Agent.

The oven light is a special bulb that can resist high temperatures. If your oven is connected to a working outlet but the light is not working, the bulb may be defective or may have blown. If the bulb's glass is dark, it's probably blown and needs to be replaced.

Before replacing your oven's light bulb, make sure your oven is off and cool. Refer to your user manual to locate the bulb. If you're having trouble finding your manual, download it from the product page.

Remove the lamp cover and the bulb by turning them anti-clockwise. Replace light bulb with the same type as specified in the user manual. Secure the bulb in position by turning it clockwise. Replace the cover and turn it clockwise too.

This means your oven's time setting has been reset. This happens when the power goes out. The symbol will disappear when you set the oven's clock.

Consult your user manual to see how to do this. If you're having trouble finding your manual, download it on the product page.

If your oven is cooking or baking your food unevenly, it may need a temperature calibration.

Use an oven thermometer to see if calibration is required. Place the thermometer inside the oven and set your oven to a temperature of your choice. After around 30 minutes, check the thermometer to see if it's showing the temperature you set.

If your oven is running hot or cold, it needs calibration. Please contact an authorised service agent to have your appliance calibrated.

Every Altus oven has a unique serial number. It's located behind the door, on the bottom of inside frame.

For more information on where to find your serial number head over to our find Serial Number page.

It's normal for your oven to run for while after the oven has been turned off. This helps cool the oven and it's electrical controls. It'll stop automatically once the has cooled down.

Glass ceramic cooktops are made from a durable material, but you still need to use appropriate kitchenware. Pans made from conductive metal work well, except for aluminium. Aluminium may damage the glass surface of the cooktop.

Make sure that you only use flat-bottomed pans. This makes heat transfer more efficient and saves energy. The bottoms of the posts shouldn't be smaller than the hotplates or burner caps or energy gets wasted.

Every Altus cooktop has a unique serial number. It's located on the bottom of your appliance.

Since most cooktops are integrated, you will not be able to see the sticker containing the serial number once the appliance is installed. For this reason, serial numbers are also printed on stickers located on product boxes and the user manual.

For more information on where to find your serial number head over to our find Serial Number page.